HomeComplaintsGetSlots Casino - Player's winnings don't match with his game history.

GetSlots Casino - Player's winnings don't match with his game history.

Amount: A$50,000

GetSlots Casino
Safety Index:High
Submitted: 14 Jun 2023 | Case closed : 03 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia encountered a glitch in the casino where his winnings don't match the game history in the casino. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago

Don’t bother with this company, when you start winning or get features, the game will freeze and it will lock you out. Eventually you will get back in, but the features are gone or the amount is different. I sent them photos, and then photo’s of my history and they don’t match up. And they can’t give me an answer explanation as to why. Don’t bother with them.

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1 year ago

Dear mstu91,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

file

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

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1 year ago

Dear mstu91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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