GetSlots Casino - Player’s struggling to withdraw their winnings.

i have been facing this issue with getslots casino now and earlier with slot hunter. they are not withdrawing funds to my original deposit method that is a bank debit card, instead asked me to open a crypto account.

Dear kiwi4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

haha, i have made a successful withdrawal to a bank account that i used for deposit many many times. they are saying the alternative is crypto-only. read chat screenshots I have shared

I apologize, but I don't know which screenshots you are talking about. I don't see any attachments to your complaint, and I haven't found any emails from you.

Thank you very much kiwi4444 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello kiwi4444,

I looked at your complaint and will do my best to help you. I would like to invite GetSlots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello!

We are sorry to hear about this situation.

The player doesn't see other withdrawals methods except for crypto according to the country's restrictions.

We checked the player's profile and we see that he used VPN for the deposits. Which is against our rules. You can find it in the paragraph about "AVAILABILITY OF GAMES": https://www.getslots.com/terms-and-conditions

Also player already closed his account in our casino near a week ago.

Best Regards,

GetSlots Team

wow vpn what? and i ended up losing and in frustration closed the account. when did i ever used vpn lol and say u didn't asked me to open a crypto account lol

Dear Casino,

I would like to ask you to send me the evidence that this player was using VPN. My email: viliam.v@casino.guru

that will be great if they can provide proof of VPN. much appreciated. Thanks

Hello!

Sorry for the waiting and inconvenience.

It can be possible that this problem happened because of the player's country. We are trying to figure out where is the issue and fix it as fast as possible. I will back to you with the news as soon we will have some updates.

Bets regards,

GetSlots Team

where I was using VPN? Please provide proof? my acc is still not restored, is this called solving a problem?

Hello!

As I told you before, looks like the problem was on our side because of your location. As I know, it should be fixed already and there should be more withdrawal options in your account.

You disabled your account by yourself as I see in the system. You need to contact our support in the online chat on our website and they will assist you to restore your account.

Best Regards,

GetSlots Team

you 1st said a problem arise out of my country, then i have used VPN, now I am self-blocking which one is true? please give proof where I'm wrong whereas your casino it wrong everywhere.

Hello!

The problem was on our side because of your location. That's why you didn't see any withdrawals methods except crypto.

Now it should be already fixed and you will be able to make a withdrawal with the same method you're used for a deposit.

Please check if everything is working right now. If it's okay, we will add $225 on your balance.

Best Regards,

GetSlots Team

Dear kiwi4444,

try to ask for withdrawal and let me know if it works, please.

account opening does not work.forget else lol

it apparently takes 2 email at 24 hr intervals to reopen an account lol

Dear kiwi4444,

so does it work now? Can I consider this case as resolved or we should investigate with Casino?

no, it doesn't work now also as 24 hrs are yet to pass and I'm supposed to send another email lol

Dear Casino,

can you explain where is the problem now, please?

wow at last thank you team casino-guru issue is resolved now. tyvm

sorry looks like it were too soon to say it is resolved. now back to the crypto currency option for withdrawal

Hey!

We were told that this problem was fixed for the players from India. But seems like it wasn't really fixed...

Will ask our team to check it again and fix it as soon as possible.

Answers from the support agent were a bit confusing, sorry for this, will discuss it with them.

Best regards,

GetSlots Team

Dear GetSlots Casino,

bring us some solution, please.

lol i guess they will load my account with millions of $$$ and not allow me to withdraw

Hey!

As I see now, everything is fixed and a player was able to withdraw his money via Skrill.

Sorry for this inconvenience, hope you won't meet any problems in our casino in the future :)

Best Regards,

GetSlots Team

what you see now is the withdrawal of my other winning, its separate from 225 for which issue was raised one month ago. when I'm withdrawing my winning how is a problem solved? i request players to never make an account on get slots or your troubles will increase.

thank you

i have to make a separate deposit via skrill to withdraw, it not much money but truly amazing experience.

Dear kiwi4444,

I've information from GetSlots Casino that you've lost those $225 credited to your balance. Also that you managed to withdraw $120 via Skrill two days ago.

Can you confirm this, please?

yes this I lost like earlier when no way to withdraw? 120 i withdraw through skrill

u can close this request and thanks for helping me out.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.