The player from Germany is not able to withdraw his winnings. All withdrawal requests have been declined. The complaint was rejected because the player didn't respond to our messages and questions.
GetSlots Casino - Player's struggling to withdraw his winnings.
Amount: €6,500
GetSlots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello dear CasinoGuru team,
after my last complaint was resolved positively, now is the next problem.
I had €12,000 in my account.
Suddenly all payout variants were "abolished".
I was able to pay out 500 euros via Jeton.
My verified Revolut bank account was declined - it's a normal bank account!
Then I requested a payout through my mother's joint account. I then successfully verified this.
2x 2500 euros were paid out.
Now there are 6,500 in the account and any withdrawal will be declined.
I guess the casino wants to buy time and hope I lose the money.
Please help!
Automatic translation:
Public
Public
1 year ago
Dear Rondixio87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you received the last successful withdrawal? Which withdrawal methods are available to you right now and which ones did you use in the past?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please disable your AdBlock