The player from Germany deposited money via credit card on 06/28/24, but the balance was neither credited nor refunded. Despite multiple contacts with support, he received only empty phrases and no resolution. We informed him that contacting his payment provider was necessary as the casino could not resolve the issue directly. Due to the player's lack of response to our messages and questions, the complaint was rejected.
GetSlots Casino - Player’s deposit has not been credited.
Amount: €20
GetSlots Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
On 06/28/24, I deposited money using my credit card. The amount was debited immediately, but the balance has still not been credited or refunded to my credit card.
I've contacted support multiple times, but received only empty phrases and no solution... The process was supposedly forwarded to the "special department". To date, I have received no response.
Feels like a scam!
Automatic translation:
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3 months ago
Dear Sako684,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear Sako684,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
