GetSlots Casino - Player’s deposit has never been credited to his casino account.

Habe mittels EcoVoucher 100€ auf mein Getslots Konto eingezahlt, die wurden jedoch nicht gutgeschrieben.

Der EcoVoucher war sofort invalid nach dem versuchten deposite jedoch wurde kein guthaben gutgeschrieben.

Kundendienst mehrfach kontaktiert und wurde immer nur vertröstet ich soll bitte geduld haben.

Inakzeptabel Vip Level 7 so zu behandeln

Der Fall läuft seit dem 06.08.2021

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Kevin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kevin,

I looked at your complaint and will do my best to help you. I would like to invite GetSlots Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Hey!

We have requested updates from the payment provider multiple times. Unfortunately, they haven’t replied yet. Otherwise, we would’ve happily helped already. Our system works in such a way that we cannot check the status of that payment directly. As soon as we get any updates, we will email you straight away.

Best regards,

GetSlots Team

Dear Casino,

please, let us know also here in the comments.

Thank you for cooperation.

We would like to ask the GetSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey!

Our finance department checked everything and looks like your transactions was failed and we didn't receive your deposit. We advise you to contact EcoPayz regarding this voucher.

Our support team wrote an email for you near a week ago about this:

"Hello!

We've got the answer from our finance department regarding your missing 100EUR deposit made with the voucher. The provider confirmed the transaction failed meaning the funds didn't reach us. We are advising you to contact EcoPayz support to find out where the funds are and how to redeem the voucher.

Best regards,

Vickie

GetSlots Support Team"

Hope whole this situation will be solved soon. If we can assist you with that somehow, don't hesitate to ask.

Best regards,

GetSlots Team

Dear Kevin,

please, contact your payment provider and ask them about the failed transaction. Keep us informed about your findings.

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

bin zugange. aber der ecovoucher support lässt zu wünschen...

update folgt

kann geschlossen werden.

Habe Refund bekommen von ecopayz/ecovoucher . Bzw wurde mein Voucher reaktiviert.

Dear Kevin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru