The player's account has been closed due to multiple accounts. The complaint was closed as the player breached the terms and conditions of the casino.
GetSlots Casino - Player's account has been closed.
Amount: $50
GetSlots Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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4 years ago
That close my account because I have duplicated account but thats not true.that give not any evidence.
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4 years ago
Dear Zahra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account verified or did you request any withdrawal in the casino? Can you please confirm that nobody else from your household is playing in the same casino? Also please, if you have any communication with the casino regarding your case please forward it to nikolas.b@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Nick
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4 years ago
Me and my household have not account in this casino.maybe problem happened because of vpn. Using.95% of casinos are filtered in iran and we have not any other way for playing.
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4 years ago
Dear Zahra,
I've checked the casino terms and conditions (https://www.getslots.com/terms-and-conditions) and found this:
"Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings."
As you mentioned that you have used VPN, there isn't much we can do for you in this case. There was a clear violation of casino's terms when you tried to access the website with VPN. I'm really sorry that we could not help you more in this case. Can we provide you any other assistance?
Best regards,
Nick
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4 years ago
That's so absurd when someone tell you that you can eat this food but you can not use your mouth.when Iranians are accepted that casino should realize casino sites are filtered and blocked in this fking country and we have not any other choice.
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4 years ago
Dear Zahra,
Unfortunately, the casinos in most cases don't look up for local laws if the players can or can't play. If you also check our review on this casino, you can clearly see that they don't allow players to use VPN programs. I would recommend you to play in a casino where it is allowed. As I mentioned before, there isn't anything we can do for you in this case as your actions were clearly against casino terms. If there isn't anything else we can do for you, we will close this complaint as rejected.
Best regards,
Nick
