GetSlots Casino - Player has experienced a technical glitch while playing.

Wasn’t rewarded my bonus game when screen froze. I sent a screenshot that clearly shows I won the bet but support crew said nothing is wrong even though the photo clearly states the obvious.

Dear Silv29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hi I have sent the screenshot of the bonus game that froze. That’s what you need to look at and then you will obviously see that I won the bet and it’s clearly visible!!

Is this the screenshot that should suggest that the game froze? I'm afraid that won't be satisfactory supporting evidence.

So you ask for the proof and when you receive proof you knock it back. Your casino makes millions but yet you still rip customers off.

Dear Silv29,

I’m sure you understand that I don’t work for the GetSlots Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. Unfortunately, without supporting evidence we won't be able to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Silv29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Bottom line is you rip your customers off. Just look at your reviews and I’m sure you’ll agree

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.