Genting Casino - Player has login and deposit issues.

Even I entered right password am unble to login. I tried many times forget password and changed again login. showing incorrect password. what should I do? I am not the one facing this issue. We have a group in facebook and everyone having same issue in India. and I am not able to deposit more than $500 at once. Why they making this to us? Please solve this problem. I am a old customer I never had issues from 9 months. Now everything against me there. unble to login and unble to deposit much.

Hello vamsidover,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Genting Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you have any remaining real money balance on your casino account? When was the last time you spoke to the casino and what was it about? Did they ever give any explanation of the account closure?

Looking forward to your answer.

Regards,

Nick

Hi There,

I am sorry you had issues with your login. I see since you left this complaint, you have managed to log in and play and the last time you contacted our customer support team was regarding a withdrawal request on 15th October.

If you have any future issues, be sure to reach out to our support team on chat, Facebook or send an email to contact@gentingcasino.co.uk and we will be more than happy to resolve any issues you are facing.

Thank you for understanding.

Dear vamsidover,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.