Genie Riches Casino - Player’s account has been closed after winning.

Opened the account yesterday, won £1100

Woke up this morning and they have blocked my account

I hanvt recieved the the withdrawal

Theres no telephone number only a live chat which i mo help at all

Dear Obrien3132,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without a bonus?

Did you receive any emails from the casino after your account was blocked? If so, please forward them to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.

Have you submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Obrien3132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.