The player from the United Kingdom opened an account and won £1100 but found her account blocked the next morning. She has not received their withdrawal and is unable to get assistance through live chat.
Genie Riches Casino - Player’s account has been closed after winning.
Amount: £1,100
Genie Riches Casino
Safety Index:HighSafety Index
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8.0
Genie Riches Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 20h 47m 49s
Case summary
3 hours ago
Public
Public
20 hours ago
Opened the account yesterday, won £1100
Woke up this morning and they have blocked my account
I hanvt recieved the the withdrawal
Theres no telephone number only a live chat which i mo help at all
Public
Public
3 hours ago
Dear Obrien3132,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you accumulated your winnings with or without a bonus?
Did you receive any emails from the casino after your account was blocked? If so, please forward them to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.
Have you submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Obrien3132 has 6d 20h 47m 49s to reply
