Genesis Casino - Player’s withdrawal has been delayed.

I made a deposit using the bonus

I was lucky enough to win and applied for withdrawal, but a few days later the withdrawal failed and was returned to my balance.

When I asked the cause in chat, the cause was unknown and I was told to apply for withdrawal again

Therefore, I applied for a second withdrawal. One week has passed since then until today. When I contacted the chat, I was told that I rolled back, although I don't know the cause.

I really can't forgive

We do not violate the rules.

The account has been approved.

It's a malicious casino.

Withdrawals will not be completed forever.

help.

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal request has been canceled twice so far? Have you made any successful withdrawals before?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i understand correctly

The withdrawal was successful before, but this time it doesn't.

There are no images of other interactions with the casino.

Call genesis casino here

When I checked it now, it was returned to the balance.

I'm really angry.

I applied for withdrawal again

Thank you for your reply, leon0618. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

I chose the payment method for ecopayz

This is the same payment method I used before

Thank you very much leon0618 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello leon0618,

I am sorry to hear about your problems making a withdrawal, I will contact the casino to see if I can find out more information.

We would like to invite Genesis Casino to join the conversation and to aid in the resolution of this complaint.

Dear Genesis Casino,

Can you provide any insight into the reason for these problems?

We will inform you that the withdrawal has just been completed

This issue has been completely resolved

We apologize for the inconvenience.

Hello leon0618,

I am glad to hear that the issue has been resolved. Can you please clarify if you have now received your payment?

Dear leon0618,

I'm glad to hear that you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.