Greetings all,
Based on the information received from the complainant via email, we would like to update the status of this complaint.
"Hello Branislav,
I am very pleased to let you know I have received my £300 today into my bank account plus £70 from hey spin another casino who had refused, after approving documents to pay me my winnings, and they had also blocked me giving me no outlet to query with them. I am not sure if these two casino's are connected but I feel sure without your help I would never have received any winnings from either of them
Thank you again
Kind regards
Peter W*******n
Thank you again"
Great news! Thank you very much, Peter, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As for the payment from another casino, we do not have a confirmation about their connection, so I am not able to confirm or deny it. Maybe it was just a coincidence.
Best regards,
Branislav, Casino.guru
Greetings all,
Based on the information received from the complainant via email, we would like to update the status of this complaint.
"Hello Branislav,
I am very pleased to let you know I have received my £300 today into my bank account plus £70 from hey spin another casino who had refused, after approving documents to pay me my winnings, and they had also blocked me giving me no outlet to query with them. I am not sure if these two casino's are connected but I feel sure without your help I would never have received any winnings from either of them
Thank you again
Kind regards
Peter W*******n
Thank you again"
Great news! Thank you very much, Peter, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As for the payment from another casino, we do not have a confirmation about their connection, so I am not able to confirm or deny it. Maybe it was just a coincidence.
Best regards,
Branislav, Casino.guru