GemBet Casino - Player's account deactivated over bonus rules dispute.

I won 10000 sgd bonus credits and they deactivated my account saying I was safe betting but the bonus did not say that I can’t do that

Dear Gembetscam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GemBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Which bonus did you activate on your account?
• Could you please describe in more detail your gameplay while wagering the bonus? (games played, bet amounts, other relevant details)
• Have you completed the wagering of the bonus and requested a withdrawal of your winnings before your account was blocked and funds confiscated?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gembetscam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.