HomeComplaintsGate 777 Casino - Player’s account has been closed.

Gate 777 Casino - Player’s account has been closed.

Amount: 12,000 INR

Gate 777 Casino
Submitted: 08 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 18h 41m 46s

Case summary

The player from India reports that his account has been blocked by Gate777 without any valid reason, expressing concerns about the legitimacy of the gaming site.

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My account has been blocked by Gate777 without having any valid reason. Please take action against this fake gaming site and also ban licence promptly.

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Dear kumarmanoj9540147,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification, or at least submitted the identity documents for verification?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Have you contacted the casino to ask about the reason your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Could you please confirm if you passed the full KYC verification, or at least submitted the identity documents for verification?


Not asked for kyc till now.




Have you made any successful withdrawals from this casino before?


No




Did you accumulate your winnings with or without a bonus?


Without bonus




Have you contacted the casino to ask about the reason your account was blocked?


Yes but they didn't reveal reason

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Please forward me the email you received from the casino after your account was blocked. My email address is veronika.f@casino.guru. Please include all the other communication between you and the casino customer support that could be relevant to the investigation of your case. Kindly note that we need as many details from you as possible so that we can continue with the resolution of your complaint. Thank you for your cooperation.

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Dear kumarmanoj9540147,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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