Gangsta Casino - Player expresses dissatisfaction with casino and faces difficulties in closing her account.

I can’t believe you gave this casino as High 8.4 I’m getting really fed up of all this rating, I agree with other reviews something doesn’t not right with this casinos games, always stop start and reloading, I eventually as chat to close my account and he Roland gave me a email support@gangstacasino.com to close my account, 2 hours later I got delivery failure of email, went back to chat and they confirmed that was email address, your review system needs to change? I know your paid a fee every time someone signs up with there casino, but if you have an interest in all these casino, then your review is Not independent. But this casino and its sisters should be investigated

Hello cuan45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

Hi Nick if you can’t get the basics right, then no point going any further close complaint as unsolved and I have freeze my account with them

thanks for nothing and close my guru account

waste of space

Hello Cuan45 and Casino Guru Team!

After our investigation, we found out that the main issue is an email address to which you were trying to send a close account request. You mentioned that you were trying to send it over to support@gangstacasino.com (which does not exist) so you need to use support@gangsta.casino to send the request.

Best regards,

Gangsta Casino Team.

Hello cuan45,

Please send your request for account closure to the correct e-mail address and let us know the outcome.

Dear cuan45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.