The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player received one of two withdrawals after 13 days but had canceled the second one, leaving three more withdrawals open. The complaint was ultimately rejected due to the circumstances surrounding the withdrawals and the player's decision to cancel.
Gangsta Casino - Player believes that their withdrawal has been delayed.
Amount: €800
Gangsta Casino
Safety Index:HighSafety Index
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8.1
Gangsta Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Hello, I made an withdrawal at 24/08 00:03 of 400 euros. After few days I made another one for 400 too. At 27/08 they completed my KYC. When I'm talking with the support they are saying to wait and they are busy.
I made my deposit and withdraw via revolut card.
Public
Public
3 months ago
Dear dizlos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
3 months ago
Today , after 13 days I got 1 of 2 withdrawals. I'll wait for the 2nd one too .
Thank you for support !
