Gangsta Casino - Player believes that their withdrawal has been delayed.

Hello, I made an withdrawal at 24/08 00:03 of 400 euros. After few days I made another one for 400 too. At 27/08 they completed my KYC. When I'm talking with the support they are saying to wait and they are busy.

I made my deposit and withdraw via revolut card.

Dear dizlos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Today , after 13 days I got 1 of 2 withdrawals. I'll wait for the 2nd one too .

Thank you for support !

Glad to hear that dizlos. Please let us know when the second withdrawal arrives or in case it would be delayed.

Dear dizlos,

Have you received your withdrawal from the casino yet?

The second one , no.

Okay, I canceled my withdraw... Now I have 3 more open withdraws

Close the thread, I lost my money... Thanks for help

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.