Gangabet Casino MX - Player’s account has been blocked.

Hello, my name is Brisa Giselle CD on June 11, 2024, I play at the Gangabet casino online, this casino does not want to pay me, I win on its platform. When I like it, I withdraw, they blocked me, how much so they can't get me in. I send a lot of messages on WhatsApp and they don't answer my messages, they just say that they send me for analysis and then for review and they tell me that they send a message to their support I think and nothing either.

Dear BrisaGiselle18,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Could you specify if you accumulated your winnings with or without an active bonus?

Have you received any email from the casino after your account was blocked? If you have, kindly forward it to me at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, well, I send all my documents that they ask me for, such as the INE and CURP Interbank capture of the water bill, and no, I don't play with bonds. I went to Oxxo to make a deposit on behalf of Oxxo pay and they didn't talk to me. No one at gangabet casino for the reason they blocked me and they don't answer my messages

And if you tell me it was KYC because before you can play they asked for your CURP number and all your information and since they don't answer me I send messages from my mother's husband's WhatsApp and they left me because I am sending messages on two different numbers but if they blocked me and I can't talk to someone to see my money, I'm going to find a way for them to pay me the 29,000 pesos that I earn with. I get money and not with their bonuses but I have seen many people say that this casino doesn't pay and fuck people with their money

Could you please specify what games you played? Were they slots, live casino games, or did you participate only in sports betting?

Could you kindly explain in more detail what is being analyzed by the casino? Does the analyse concern your gameplay or your identity documents?

Hello

Hello, I play slot machines and the truth is I don't know why they send me to the reversal department. The only thing I know is that I send everything they ask me for, such as my INE, my RFC number, the water bill and capture of my bank account. That is in my name a photo of myself and anyway they do not answer me according to them they left me in 24/72 hour they are going to make the transfer to me how much and. Nothing, I send a lot of messages to support and from WhatsApp and nothing, I just want me to win, many people say that this casino does the same thing to them that they are doing to me and that is not a pleasure, I don't play with bonuses, I play with my money and even that I send capture of the deposit on behalf of Oxxo pay

And if it's my documents, I can send you everything to me. I don't have a problem sending them to you.

Thank you very much, BrisaGiselle18, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you BrisaGiselle18 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gangabet Casino MX for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

It's fine but I hope they answer your messages because it's not a pleasure for you to spend your money on their platform to win and when you win they block your amount and you don't want to pay I want to send them for scam and online theft

Yes well, I just want to say if you need more information to help you with my case, tell me what you need because the truth is I'm not the only person that casino you've done with, there are many more people than me who have seen the people who have published

Hello, I want to know if you know anything about the casino because it's been a long time since it's been two months. I just want to know what it is that I win at the casino. I don't know why they have this platform in the first place. If they just want to steal the people for their money

Hello, I'm breeze and I want to know what's going on with I marry against gangabet casino

And I have a very important question, what are you going to do if the casino doesn't answer?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And I ask me for money that I won on this platform, what a shame if this casino already knows how you work and there are no other things that I can do

Hello, good morning, I have a question and if the casino does not answer, then they will keep my money and I will ask for my money.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Dirección General de Juegos y Sorteos de la Secretaría de Gobernación (quejasydenunciasjys@segob.gob.mx) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter