The player from Ciudad Autónoma de Buenos Aires made a deposit and won, but after requesting a withdrawal and providing their information, the casino closed the account and withheld all the winnings.
Gamegram Casino - Player’s account has been closed.
Amount: 388 ₮
Gamegram Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 29m 9s
Case summary
8 hours ago
Public
Public
19 hours ago
I made a deposit and won, I wanted to request the withdrawal, they asked me for my data, I sent them all and they still closed my account and kept all my money.
Public
Public
15 hours ago
Dear pichulin1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you accumulate your winnings with or without an active bonus?
- Has the casino provided a reason for closing your account?
- Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Casino Guru is examining the case
