Gamdom Casino - Player’s funds are unwithdrawable due to account restrictions.

Good evening, I am someone who has played on Gamdom since I was 15-16 years old, being underage without knowing the risks involved or how the casino or gaming house, as they called it, operated. During this time, I have lost more than €2000. I have all the screenshots of deposits and dates, losing money from my pocket and from my family and friends. I have explained the situation to Gamdom several times, as they should not allow an underage person to play. Now that I am older, I see the incredible mistake that occurred, and I kindly explained everything to the casino, stating that I did not want to play anymore and that I felt like dying. However, they bluntly said nothing could be done and that I needed to verify my account. Right now, I am in debt and without money, primarily due to this casino and their allowing me access at 15-16 years old. I remember that at those ages, I spoke with support, sending photos of my face along with my ID which showed that I was 16 years old, and yet they still allowed me to deposit and play on several accounts: one with Gmail and two with Steam. I would greatly appreciate receiving help as I find myself in a bad situation because of Gamdom. I am looking forward to a response and am willing to provide more details or information if what I have written is not very clear. Thank you.

Hello marccucu34,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamdom Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise how were you even able to register giving your birth date to the casino?
• Is there any evidence that the casino was aware of your age?
• When was the last time you spoke to the casino and what was it about?

Please forward any evidence to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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