Gamdom Casino - Player's account has been closed.

Hey guys. Gamdom just banned my account for asking them why I keep losing so much. And never win. I was pissed off and they seen it as problem gambling. My account had a huge wager and vip level.

at the time I had

$600 on the account

$1500 deposited and used for an event they had going. Which I now miss out on. so lost my deposit to

$500 monthly take back

$800 monthly prize from the doctor discord leaderboard they hold.

$50 weekly rakebback

also now miss out on weekend rewards Fromm a discord that I’ve been building up. $200-300 aeach weekend

they’ll happily tell you I’m problem gambling as I only just started to slowly build my losses back up. To profit. They were fine when I was down

I see this as very unfair

Dear Danielwhite92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your communication with the casino that led the casino to conclude you need protection from gambling?
• Did the casino explain what would happen to your active balance?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have replied via email

I did say something stupid out of frustration. I feel like they just took it as a chance to bann me while they owe me so many things.

would have been more reasonable to do it after the event was done.

Thanks for your reply and email.

Please note we believe online casinos have a right to close the player's account at any time for any reason as long as they don't withhold the player's balance.

• Could you please share what you said to the casino, that led to the account block?
• Were any rewards the casino didn't yet credit to your account directly withdrawable? (without the need for additional wagering)

Send the information to my email at tomas@casino.guru, or you can share it publicly here.

I was participating in an event that needed deposits. Was due to be paid out today. I spent 1.5k on it. In the last 2 days. I would think that’s very very unfair

They’re telling me because the reward is free spins that I can’t have the deposit back. That’s so so un fair, I’m 1,500aud out of pocket just because they banned me and voided it

Please send me any interaction between you and the casino in which you discuss the issue, so I may have a complete picture of the situation. I apologize for the inconvenience.

I can’t. I’ve been blocked from the chats

Thanks for your patience.

I am sorry but without proof of a withdrawable balance or other evidence, we stand no chance of confronting the casino regarding the situation.

Please let me know if there is anything else that would support your case, otherwise I'll close the complaint.

Great, so because they’ve blocked me they win. And get my money

I wish I could be of more help.

I am sorry we could not be of more help on this occasion. Due to lack of evidence, the complaint will be closed. If you come across any evidence that would prompt us to reconsider our position don't hesitate to request to reopen the complaint, or contact me at tomas@casino.guru Please do not hesitate to contact us if you run into issues with any online casino in the future as well.