The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was identified as a bet payout dispute rather than a withdrawal issue. It was concluded that the Complaints Team could not assist with sports betting matters, which led to the closure of the complaint.
Gamdom Casino - Player claims that payment has been delayed.
Amount: 359 USDC
Gamdom Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
The following bet was placed by me after i deposited $129 into my gamdom account. I placed a $129 bet on this multi bet with 3 legs. After 2 of the legs had hit i was worried about the final game not being played having had issues with this before with gamdom. So i contacted them and asked if the game is not being played if they can payout the bet if its not being played.
However the game was being played and was almost half way over and was heavily in my favour with my selection of total points close to already being hit 3/4 of the way through.
The gamdom support did not interpret what i had requested correctly and got the provider of the game to cancel my bet entirely. This resulted in me being paid out as per my balance $129. This means they voided the entire bet which was not asked, even though 2 legs of the multi had hit and the remaining leg was close to being hit.
This was not what was asked. Later they decided to send me a further $264 making it a total of $393, still $359 short of the $752 i was owed for the bet being successful. I never asked for it to be void if the game was being played. I only asked if it wasn't to void it. But as you can see from the results it was played and the game started well and truly before they void the bet.
This is incredibly unfair what they have done and i didn't want to have to go this far to address the issue as i contacted support about this trying to resolve it with management without any success.
I didn't want to have to do this because this is the first issue i have had with gamdom and i bet with them everyday and love the platform. I still advise people to bet with gamdom as they are a fantastic platform. However i had to open this ticket due to what had happened to try get it addressed. I did try contact felix on socials but without any luck. I want to continue betting with gamdom and have a positive relationship with them but i have to stand up for myself where i believe i have been mistreated.
All i am requesting is the $359 be paid to me for the bet. Live support should have confirmed with me before actioning if i wanted any bet void if the game was being played. Since this is not what i had asked regardless confirmation should always be present in any reputable business. Which gamdom definitely is. I do understand mistakes happen and just want this resolved.
I would like this resolved amicably and continue using gamdom as the great online gambling casino that it is.
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1 month ago
Dear Sportsbettor123,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
This is a bet payout issue not withdrawal. I was not paid correctly for a bet and gamdom have advised me they wont pay it. I am waiting on the payment so i can withdrawal. I still want to bet with them as usual but i encountered this issue.
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1 month ago
Dear Sportsbettor123,
After a thorough review of your case, we regret to inform you that we will be required to close the complaint. As you may know, our forum at Casino.Guru focuses specifically on issues related to online casinos.
While I understand this situation must be challenging for you, we do not have the necessary expertise or insight to handle matters related to sports betting.
Thank you very much for your understanding, and please feel free to reach out if you have any further questions.
Best regards,
Nick
