Gambola Casino - Player has tried to redeem bonus unsuccessfully.

Hallo,

ich habe das Double up Angebot des Casinos wahrgenommen und es nicht geschafft innerhalb von 24 Stunden meine Einzahlung zu verdoppeln (aktuelles Guthaben 0,00€). Gemäß des Angebotes des Casinos sollte ich mein Einzahlung daraufhin innerhalb von 24 Stunden als Cash zurückerstattet bekommen. Bisher ist dies leider trotz mehrmaliger Aufforderung nicht der Fall. Können Sie mir hier weiterhelfen?

Beste Grüße

Philipp

Dear Phenne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any message or notification when you’ve tried to activate the bonus? Do I understand it correctly that your deposit has disappeared without any bonus being activated? Could you please forward me a link of the bonus that you have tried to redeem and specify how much was your deposit? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hallo Petronela,

der Fall kann geschlossen werden. Das Problem wurde vom Casino bestmöglich gelöst.

Beste Grüße

Philipp

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Phenne for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.