The player from Germany has tried to activate a deposit bonus unsuccessfully. Additionally, the player is struggling to contact the casino regarding a deposit refund. Player’s complaint has been resolved successfully.
Gambola Casino - Player has tried to redeem bonus unsuccessfully.
Resolved
Our verdict
Case closed
Amount: €40
Gambola Casino
Safety Index:Very highCase summary
Discussion
Public
Public
5 years ago
Translation
Hello,
I took advantage of the casino's double up offer and did not manage to double my deposit within 24 hours (current balance € 0.00). According to the casino offer, I should then get my deposit refunded as cash within 24 hours. So far, unfortunately, this has not been the case despite repeated requests. Can you help me?
Best regards
Philipp
Automatic translation:
Public
Public
5 years ago
Dear Phenne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any message or notification when you’ve tried to activate the bonus? Do I understand it correctly that your deposit has disappeared without any bonus being activated? Could you please forward me a link of the bonus that you have tried to redeem and specify how much was your deposit? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
5 years ago
Translation
Hello Petronela,
the case can be closed. The casino solved the problem as best as possible.
Best regards
Philipp
Edited
Automatic translation:
Public
Public
5 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Phenne for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
