Gamblii Casino - Player’s withdrawal is delayed and winnings are lost.

Hi

so i was depossitting money on Gamblii.com despite the mixed reviews. I won a fair amount of money and then requested to withdraw to which i was told verification was needed so i sent my verification over instantly had a response verification was successfull. Once this was done they wanted further information for verification which took longer than the given timescale and the only time the verification was completed was once all the winnings were used to bet on Live casino and once i had redepossitted a huge amount of funds. Each withdrawal never got made as it had been cancelled and the company jst said wait till its verified keep waiting but never had anything happened untill 5 days after instead of the 3 days and allw innings were gone i want my money back

Dear Tasniimoxx,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. Moreover, casinos sometimes request additional verification from their players, and the manual review of the submitted documents might also take some time.

I am sorry but if you lost all your balance playing while you were waiting for the verification process to be finished, we are unable to assist you. I completely understand that having your withdrawal requests repeatedly canceled is frustrating. However, re-playing the funds is a sure way not to receive any winnings at all. If you encounter a similar issue in the future (fingers crossed that you won’t), here are a few steps to consider instead of spending the funds on gameplay:

• Try A Different Payment Method: If a withdrawal request gets rejected due to a payment provider error, consider trying another payment method, preferably one that has already been verified by the casino. Each new payment method typically requires a deposit and document verification, so it’s usually faster to use a pre-verified method.
• Ask Customer Support About Timelines: When experiencing a delay, check with customer support if the issue with the payment provider is expected to be resolved soon and try to wait it out. Sometimes, the delay is due to your bank rather than the casino, particularly if there are restrictions on gambling transactions.
• Contact Support Before Re-Playing Funds: Reaching out to support as soon as you notice an issue can sometimes help prevent repeated cancellations. Ask if they can hold the funds in a separate wallet or suggest a specific withdrawal option.
• Set a Withdrawal Limit: Some casinos allow you to set withdrawal limits to ensure that funds are not easily accessible for gameplay once the withdrawal is pending. This feature may be available in your account settings or by requesting it from customer support.
• Use Cooling-Off Periods: Many casinos offer "cooling-off" periods, which temporarily restrict account access for gameplay. If withdrawal delays become frustrating, using a cooling-off period can help keep the funds untouched until the issue is resolved.
• Document Each Step for Future Withdrawals: If you have repeated issues, documenting each step of the withdrawal process can be helpful for future reference. This can also assist in creating a stronger case if you need to file a complaint.

Please let me know if there is anything else I can assist you with, otherwise this complaint will be closed.

Thank you for your understanding.

Best regards

Veronika

Dear Tasniimox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.