Dear xray200,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that your account was blocked after unsuccessful verification?
What documents did you send to the casino?
Have you received any email from the casino customer support after your account was closed?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear xray200,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that your account was blocked after unsuccessful verification?
What documents did you send to the casino?
Have you received any email from the casino customer support after your account was closed?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika