The player from Ukraine had made deposits of $500 but lost most of it and requested to withdraw $50. After submitting his documents, the casino blocked his account, and he was unable to receive a response regarding his funds. The Complaints Team had reviewed the situation but determined that the issue was related to flagged gameplay in sports betting, leading to the rejection of the complaint.
Gamblii Casino - Player's account has been closed after withdrawal request.
Amount: $50
Gamblii Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Gamblii Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Hello! I made deposits of $500! I lost almost everything. Created a request to withdraw funds for $50! I sent them my documents. After which they blocked my account, stole my deposit from me and no longer answer me!!!! These are scammers!!!!
Public
Public
3 months ago
Dear xray200,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that your account was blocked after unsuccessful verification?
What documents did you send to the casino?
Have you received any email from the casino customer support after your account was closed?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
Translation
These fraudsters asked me for documents, but immediately blocked my account. I don't think they even considered my documents that I sent them. The online support in the chat answered that I was waiting for a reply to the email, but I never received the news. Online chat also blocked me. From the documents, I sent them my passport and proof of address. I did not take any bonuses from them! I don't understand why they don't give me back part of my personal deposits! These are my personal funds! I didn't win anything in them, I just kept losing! Only real fraudsters do not refund!
Automatic translation:
Public
Public
3 months ago
Please forward me the documents you sent to the casino for verification and all the communication with the casino customer support that could be relevant to the investigation of your case along with any other evidence that could be considered important. My email address is veronika.l@casino.guru. Thank you for your cooperation.
Public
Public
3 months ago
I sent them my passport and bank statement. Why don't they return at least part of my deposit? This is the real theft!
Public
Public
3 months ago
Could you please specify what games you played? Were they slots, live casino games, or did you participate in sports betting?
Public
Public
3 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, which is most likely related to sports betting since Gamblii flagged your account for your gameplay being suspicious. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
