GambleStakes Casino - Casino website seems to be blocked.

The site has not been online for 3 months and I can't withdraw my money, any ideas?

Dear Karadzhata,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Meanwhile, I tried to access the website and it seems to be working just fine.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

two months ago they said they would make an update and release it again. Yes, I have previously withdrawn money from the site just before it was suspended

As the website works fine on my side, could you forward any relevant screenshots and try to clear cache & cookies? My email address is petronela.k@casino.guru. Was your account successfully verified in the past? Have you tried any other devices to access your account?

Dear Karadzhata,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I'm still answering, the site is down and I can't withdraw my money

Could you please check my previous comment and answer my questions? Please understand that we can't proceed without your assistance.

Since the website is working fine on my end, could you please forward some appropriate screenshots and try clearing the cache and cookies? My email address is petronela.k@casino.guru . Has your account been successfully verified in the past? Have you tried other devices to access your account?

Yes sir here is another case similar to mine https://casinogurubg.com/gamblestakes-casino-izglezhda-uebsaytt-na-kazinoto-1 again on your site

I am aware of a very similar case on our website. Could you please try and answer my previous questions?

yes here are my deposits and I have withdrawn 200$ once and had another 250$ in the account

????

I do not understand you

• Could you please forward screenshots of the website? It is working when I try to access it.
• Was your account verified in the past?
• Have you tried any other devices to access your account?

Could you forward screenshots of the website? It works when I try to log into it. - yes the site works but you can't log in here is a picture.

Has your account been verified in the past? - Here is a photo, I even made withdrawals before they stopped the site 4 months ago

Have you tried other devices to access your account? Yes same thing again (Your stall disabled)

Any news ?

Thank you very much, Karadzhata, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Karadzhata,

My name is Stefan, and I will be assisting you with this case from now on.

Could you please state if your problem with the website persists?

I am looking forward to your response.

Kind regards,

Stefan

let Stefan continue

Dear Karadzhata,

I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear GambleStakes Casino,

Could you please state why the player's unable to access the casino website?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Casino Guru and Customer,

We thank you for your ongoing patience during our casino downtime.

We are happy to inform you that our online casino as well as our affiliate system is now back up and running and making sure our customers are paid out any of their remaining casino balances is our number one priority.

Feel free to login and process your withdraw. Keep in mind, we are still working out a few re-launch issues and are aiming to get all of our transactions processed and completed within 3-7 business days.

If you are still having login issues, or have any questions, free to email support: support@gamblestakes.com

Kind regards,

-GambleStakes

Dear Karadzhata,

Do you have access to the casino website? Did you manage to request a withdrawal?

I am looking forward to your response.

Kind regards,

Stefan

When will I be able to withdraw my money if I lose it, gnats!!

Dear Karadzhata,

You should be able to request a withdrawal. Please let me know if you have any issues with that.

I am looking forward to your response.

Kind regards,

Stefan

He told me that I don't have enough funds, leave me and without that I almost played them, my registration and I will never log in again

Dear GambleStakes Casino,

Could you please explain why the player is unable to request a withdrawal?

I am looking forward to your response.

Kind regards,

Stefan

Dear Casino Guru and Customer,

Thank you for reaching out to us regarding the withdrawal issue. Upon further investigation, we found that the user did not make any withdrawal requests nor did they contact our support team regarding the issue.

We checked the user's account based on the email provided on Casino Guru's website and found that the user had played out their balance 15 hours ago (from the time of this response).

We’d like to remind our customers that our Support Team is always available to help and answer any questions through our LiveChat system or by email at support@gamblestakes.com.

Thank you for choosing GambleStakes, and we hope to serve you better in the future.

Best regards,

-GambleStakes

Dear Karadzhata,

Can you confirm if you have lost all your funds?

Thank you very much for providing the information in advance.

Kind regards,

Stefan

yes, but before that I requested a withdrawal and it said that I don't have enough stock, are you making me crazy?

Can I play them normally as I have not been in touch with you for 4 months since last year and you have stopped in discord and nowhere? Is this normal to dispose of people's money like this?

Dear Karadzhata,

I am so sorry this happened to you. I am afraid there is nothing that can be done when you have lost all the funds.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan