Gama Casino - Player struggles with the account verification.

Verification isn't working. Everything I've sent including the registration slip, passport, and selfie isn't being accepted

Dear johann41Sbg, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise if any of your identity documents have been approved yet? Have you provided all the required documents as soon as possible and in the correct format? Have you received any explanation from the casino as to why your documents have been rejected?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

As we can see, your account is verified at the moment. For full verification, it remains to upload a photo of the card (the first 6 and last 4 digits of the card number should be visible, CVV code should be hidden), as well as send an e-mail to kyc@gama.casino withdrawal to the card (card number) is correct.

Dear johann41Sbg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.