The player from Austria had deposited 100 euros, won 4000 euros, and faced extensive verification requests from Gama Casino. After verifying the account, the casino canceled his withdrawal and confiscated the winnings due to an alleged second account. The player admitted to having opened another account in 2023. The casino confirmed the violation of their terms and conditions and refunded the initial deposit. We were unable to investigate further due to the player's lack of response, and the complaint was rejected.