Gama Casino - Player's deposit is delayed and unprocessed.

Gama Casino is repeatedly ignoring the resolution of my issue. The support representatives are trying in every way to get rid of me and are not connecting me with higher management. The essence of the complaint is that on 11/20/2024, I deposited an amount of 1999 rubles, and after waiting for 15 minutes, I sent them a payment receipt. Yet, to this day, the money has not been credited. I request that this casino be penalized for violating the project's rules.

Dear LEPENIK_1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello, we are truly sorry to hear that your deposit has been delayed. As we can see, at the moment it is credited and the funds are utilised for the game.

Dear LEPENIK_1,

Could you please confirm your deposits were credited in full?

I'll await your reply.

Dear LEPENIK_1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.