The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Gama Casino - Player claims that payment has been delayed.
Amount: €300
Gama Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
Hello, I made a deposit with a bonus and played it through without any breaches, and have since then lodged multiple withdrawal requests since August 13th, all of which have been continually rejected. This is not due to any breaches from the bonus (as I have not violated any), but allegedly due to technical issues with the casino's payment service provider. Then I was told that this was apparently due to a failed withdrawal etc. They continually attempt to make excuses, and keep coming up with new reasons to delay or perhaps not process the payout at all. Up to now, I have made 7 or 8 withdrawal requests, all of which have been revoked under dubious pretenses.
Automatic translation:
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9 months ago
Dear Linos.57,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Hello there,
At the moment we find out the reason why your withdrawals do not go through, as soon as we have the results we will immediately report in this complaint.
Best regards,
GamaCasino team.
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9 months ago
Dear Reiko,
Please accept our sincere apologies for the inconvenience during the withdrawal of funds. We did encounter technical problems during the withdrawal phase. We are pleased to inform you that these difficulties have been successfully overcome and you can now submit a withdrawal request via bank card.
We have sent you an email with the details, once you create a withdrawal request, let us know and the request will be processed as a priority.
Best regards,
GamaCasino team.
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9 months ago
Translation
Hello,
like in your last message to submit another withdrawal request, I complied with that, and what can I say, it took less than 20 minutes and the payment was successfully credited to my account. I will of course take this into account in my review yesterday, and thus make a positive note. Despite all the difficulties, I would like to thank you again for the fact that everything was resolved very quickly afterwards.
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9 months ago
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I have now, once again, paid out the last 150 euros from the remaining profit, and I hope that this will now be processed promptly without any problems.
Edit: This payout was also processed within 1 hour and the incoming payment was successfully posted to my account. It doesn't get any better.
Many thanks to the Gama Casino team.
Edited
Automatic translation:
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9 months ago
We would like to inform you that all withdrawals of player's funds have been successfully withdrawn.
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8 months ago
Dear Linos.57,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
I would like to thank both parities for their cooperation.
Best regards,
Kristina
Casino.Guru
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