The player from Germany had one third of the funds withheld due to transaction fees. We rejected the complaint because the player didn't respond to our messages and questions.
Gallo Casino - Player's funds have been reduced.
Amount: €765
Gallo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Gallo Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a settlement with the casino for EUR 765.00. The casino is now only ready to transfer about 500 euros. Bank transfer fees of 270 euros are said to arise when paying to me. I have a valid contract with the casino. I insist on payment of the agreed sum!
Automatic translation:
Public
Public
2 years ago
Dear thomas3588,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what kind of contract you have in mind? Please understand that if you and the casino have the Affiliate contract signed, we do not deal with those types of complaints. However, if you are a regular player and your winnings were confiscated or used for inappropriate withdrawal fees, I'd like to know more details.
If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
