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I made a settlement with the casino for EUR 765.00. The casino is now only ready to transfer about 500 euros. Bank transfer fees of 270 euros are said to arise when paying to me. I have a valid contract with the casino. I insist on payment of the agreed sum!

Ich habe mit dem Casino einen Vergleich über 765,00 Euro abgeschlossen. Das Casino ist nun lediglich bereit etwa 500 Euro zu überweisen. Angeblich sollen Banküberweisungsgebühren von 270 Euro entstehen bei einer Zahlung an mich. Ich habe einen gültigen Vertrag mit dem Casino abgeschlossen. Ich bestehe auf Zahlung der vereinbarten Summe!

Dear thomas3588,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what kind of contract you have in mind? Please understand that if you and the casino have the Affiliate contract signed, we do not deal with those types of complaints. However, if you are a regular player and your winnings were confiscated or used for inappropriate withdrawal fees, I'd like to know more details.

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear thomas3588,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.