HomeComplaintsGale & Martin Casino - Player’s bonus has been activated automatically without her consent.

Gale & Martin Casino - Player’s bonus has been activated automatically without her consent.

Amount: €2,500

Gale & Martin Casino
Safety Index:Low
Submitted: 16 Nov 2020 | Case closed : 02 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom had a bonus added to her account automatically. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I recently deposited £50 and withdrawn 2500 euros. A bonus was added to my account with out my consent. I won’t the 2500 out of my deposited amount and the bonus was not used. However, they have now said I can only withdraw 550 as the bonus was on my account, even though it was not requested and further more was not used. Sham of a site, complete scam and would stay well clear

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3 years ago

Dear April,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general bonus terms and conditions, and this is what I found https://galemartin.com/bonus-terms/?lang=en:

"If you do not wish to be bound to these bonus terms, please send an e-mail to support@galemartin.com  and wait for a reply that the promotion has been cleared from your account BEFORE making any deposit.

Cancelling a bonus by players can be made by contacting support 24/7. The bonus can be cancelled as long as the player did not make a single bet."

"By accepting the First deposit bonus you are bound to all of these Terms & Conditions. If you wish to play without bonuses please contact Support before making any deposit."

 

Have you opted out from a promotional offer before depositing funds into your account?

I wish I could be of more help unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future.

Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear April,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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