HomeComplaintsGale & Martin Casino - Player complains about attempted unauthorized deposit.

Gale & Martin Casino - Player complains about attempted unauthorized deposit.

Amount: £1,834.69

Gale & Martin Casino
Safety Index:Low
Submitted: 24 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is complaining about an attempted unauthorized transaction in his bank account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I tried to do a deposit of £20 into my account. Thank God my bank stopped the deposit because gale and martin casino tried to take £1834.69 out my account. My bank declined it thank God. Bunch of cons they are. I have proof my bank sent me a text message with the amount they tried to steal from me

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4 years ago

Dear Derek,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited funds into your account in the past, or this has been your first attempt for a deposit? Are the currencies in both accounts (bank and casino) the same? If the money hasn’t been deducted from your account, how would you like to proceed with this case? Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Derek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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