The player from Brazil has deposited money in to his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
I made a payment to BUFF.BET was deducted from my account and the balance does not come in, I am amicably trying to resolve it and they do not resolve the case.
Dear Leonardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? I’m sorry, but I couldn’t identify it from the screenshot. Did you try to contact your payment provider regarding this issue?
Additionally, please could confirm that you are the only owner of the account that you have deposited funds from, as it says "Olá Anita" in the top-left corner of the screenshot.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela