Galactic Wins Casino - Player’s withdrawal through various platforms is delayed.

On 6/30, I requested a withdrawal of $168 via bank transfer. After a series of authentication processes, I was asked to switch to Jeton, for which I submitted my information, and was approved on 7/10.

However, the transfer was not made, and after several correspondences, this time I was told to switch to SticPay on 7/20, and I made a deposit for account verification.

Nevertheless, the deposit has not yet been received at present, and I have been repeatedly told that they would transfer the funds via bank or Jeton in response to my inquiries.

I am quite uneasy, as I have heard that other people are experiencing similar issues.

Dear kmegane17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Galactic Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you were asked to make a minimum qualifying deposit in the casino with a new payment method in order to be allowed to withdraw?

Which payment methods have you deposited so far and what recommendations did the casino give you in order to withdraw your winnings successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The winning deposit was made by credit card.

The casino first requested my account information for bank withdrawals, and I submitted the documents.

After that, I was asked to change to jeton, and I was told that I needed a screenshot that shows the account information, so I submitted it (at this time, jeton payment was not requested).

After that, when I was requested to change to sticpay, I was told that I needed to deposit with sticpay, so I deposited $5.

I was able to confirm receipt on sticpay earlier.

(Did you write it here?)

Anyway, I was relieved to be able to withdraw safely

I am glad to hear you were able to withdraw your funds from the casino, kmegane17.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru