Galactic Wins Casino - Player’s winnings have been confiscated.

A disaster, the 10% rule, I don't know how it shows anywhere, it should be indicated before wasting time playing. And after dedicating time to achieve a prize, they just cancel your withdrawal and voided my winning of 26,000 dollars plus ! I will never recommend this casino to anyone ! Scammer

Dear abbamacapagal95,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Could you please specify which 10% rule you mean? Is it the maximum bet rule for the bonus play?

Could you kindly specify if you accumulated your winnings with or without an active bonus? If you played with a bonus, kindly send me the screenshot or the exact link.

Have you passed the full KYC verification?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear abbamacapagal95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.