Galactic Wins Casino - Player complains about disrupted winnings.

I Win 10k and i got 10.00$

Scammers

Dear rickonebrown35,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Galactic Wins Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus?

If you played with a bonus, could you send me the link or the name of the bonus here?

Have you made any deposits in this casino?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear rickonebrown35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.