FuturePlay Casino - Player’s account has been closed after a withdrawal request.

I signed up and deposited 100 usd on July 1. I got the bonus and fulfilled all wagering requrements. I uploaded all documents they asked for. I wanted to withdraw and then they disabled my account. I asked the support the reason of that. The support said, that it is decision of administration.

Dear Fayzer,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise what bonus did you take? Ideally, send me the screenshot or the link.

Could you kindly confirm if you passed the KYC verification?

Have you received any email from the casino after your account was blocked? If you have, please forward it to me. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

It was first deposit 220% bonus. You can check all details by following the link below

https://www.futureplay.com/ru/promotions

I do not know if i passed the KYC. Because they asked me for additional photo. I uploaded it. And the next day morning i found my account had been disabled.

I have forwarded their email to you.