The player from Mexico faces an issue with Fundalor as their withdrawal cannot be processed due to using a canceled card. They have sought help from Mercado Pago but report that Fundalor is unable to assist.
Fundalor Casino MX - Player's withdrawal is delayed due to card issue.
Amount: Mex$1,200
Fundalor Casino MX
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
6d 19h 32m 13s
Case summary
4 hours ago
Public
Public
21 hours ago
Translation
I made a withdrawal on Fundalor, but they can't process it because I used a card that I no longer have and don't use because my online banking canceled it.
What can I do? I've tried getting help from the Mercado Pago team, but Fundalor says they can't do anything.
Automatic translation:
Public
Public
4 hours ago
Hello victord180679,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fundalor Casino MX. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- Do you have any official confirmation from your bank that the card is no longer active?
Looking forward to your answer.
Regards,
Nick
victord180679 has 6d 19h 32m 13s to reply
