The player from Mexico faces account blockage after being accused of bonus abuse, despite stating that his gaming is purely recreational and often without bonuses. He has a pending withdrawal of $400 and requests a review of his playing history, emphasizing that he did not violate any rules.
Fundalor Casino MX - Player’s account has been closed without explanation.
Amount: Mex$476
Fundalor Casino MX
Safety Index:Above averageSafety Index
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7.4
Fundalor Casino MX has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 18h 33m 30s
Case summary
5 hours ago
Public
Public
16 hours ago
Translation
Weeks ago, I received an email from them accusing me of bonus abuse. I responded by saying it was false and asked them to carefully check my history. They would find that I sometimes played without any bonuses and there were times I stopped playing for several weeks due to a lack of funds. I continued playing without opting for the offers they constantly send to my email, and played smaller amounts without bonuses since my gaming is purely recreational. Last week, I was awarded 50 free spins, and I had a pending withdrawal for the specified amount. Before all of this, I requested a change of account for deposits and withdrawals as my current bank is more convenient. After the free spins were credited, I logged out normally without using them and proceeded with other activities. A couple of hours later, I tried to log into my account and saw "ACCOUNT BLOCKED" with my pending withdrawal and the unused spins. It doesn't seem fair for them to keep my $400 deposit when I did not violate any rules. I sent two or three emails asking them to review my history to see that I sometimes play without bonuses and only use the bonuses that arrive in my email. Alternatively, they could at least return my deposit. I dislike casinos that get upset when someone wins a few bucks and then do whatever they want based on their own criteria. Thank you, Casino Guru.
Automatic translation:
Public
Public
5 hours ago
Dear gordomorales,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to your casino account?
- Have you received any explanation from the casino regarding the blocked account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
gordomorales has 6d 18h 33m 30s to reply
