Funclub Casino - The player's withdrawal is delayed.

I previously sent in a complaint but asked you to hold off pursuing on my behalf because the casino was in the process of finalizing a pay-out for a portion of my winnings. So now i have received a 500 withdrawal, but they owe me more. I included all of the attachments on the previous complaint. Let me know if you still have them or need anything else from me. Thx

Hello Redfitz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Funclub Casino. Please allow me to ask you a few more question before we would move forward.

How long did the previous withdrawal exactly take? Did the casino explain the delay in any form? When did you receive the first part of your withdrawal?

Looking forward to your answer.

Regards,

Nick

I received it on Monday at 12:47 am. The original request was for 1500 on May 4th. The delay was because they kept losing my verification documents. Then the first time i saw the approval i noticed it said 500. When i inquired they said i was only allowed to cash out 10 times my deposit. I said i wasn't using a bonus and they said that it was in the rules that even a straight deposit could only withdrawal 10 times deposit. After reading the rules several times over i argued with them to my wits end....to no avail.

I received it on Monday at 12:47 am. The original request was for 1500 on May 4th. The delay was because they kept losing my verification documents. Then the first time i saw the approval i noticed it said 500. When i inquired they said i was only allowed to cash out 10 times my deposit. I said i wasn't using a bonus and they said that it was in the rules that even a straight deposit could only withdrawal 10 times deposit. After reading the rules several times over i argued with them to my wits end....to no avail......Sorry i edited one word wasn't sure if I had to resend it.

They have no intention of giving me the $1000 balance, just to be clear.

Hello Redfitz,

I was trying to find the 10x deposit rule in the casino terms but I did not find anything either. I will now forward your complaint to my colleague Adam who will be assisting you from now on and try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hello Redfitz,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Funclub Casino to join the conversation and participate in the resolution of this complaint.

Dear Funclub Casino,

Can you please explain the maximum cash-out rule in question, it doesn't appear to be on the casino website?

Kind regards,

Adam

I cant explain the max cash out rule because o couldn't find it either. As far as i can tell it only exists if you use a bonus code with that stipulation. However every agent and manager i talked to about it said it was in the rules. Of course this was after i accumulated my winnings.

We would like to ask FunClub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

You can chat with a manager on their site. Just go to the live chat option and ask for a manager. I also have a direct line phone number for their customer service representatives.

How did you you reach out to them? Because i will contact them and give them a heads up to look for it. E-mail?

Hello Redfitz,

I have tried by e-mail and have also now made contact via Skype. The casino has informed me they hope to have feedback for me soon.

Kind regards,

Adam

Ok, thanks. I'll just hang tight.

Hello FunClub Casino,

Thank you very much for the update.

Dear Redfitz,

Please let us know when you have received the payment and the matter has been resolved.

Ok I'm still waiting

Hey i got paid! Thank you Guru and thank you Fun Club. I'm so happy you finally made it right. I am thankful but maybe if you ran a little bit more honest of a casino you would get more players and not have to make sales calls. Or at least change your rules instead of lying about them. At least then we would know what we're getting into. But i do appreciate you coming correct. Best of luck to you. Great job Guru!

Dear Redfitz,

That's great news!

I'm glad to hear that your issue got resolved and you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam