Funclub Casino - Player’s winnings were confiscated.

Hi my name is jarle. i have been treated very unfair on FunClub. I signed up and got a 300$ free chip, then i played alot and i won like 900$ and was just keep playing and playing. then i wanted to do a withdrawal, but i got a message from the site when i tried. They told me i had to do a deposit of minimum 30$. i was confused and contacted thne live chat.. then i was told i broke some rules etc.. this is really unfair because i probably miss understood and i was really sure that my bonus was finished and complete when i checked the Bonus History after i had played alot and then i did the deposit beacuse i was told to do it. And the money was in the Real Money balance, not the bonus money...

Here are some pictures. Have a nice day 🙂 i hope you can help me!

Hello Steinsvik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I checked the Bonus T&Cs (https://www.funclubcasino.com/rules/) and I think I found the term that the casino is mentioning:

"Mixing deposit bonuses and Free Chips is not allowed. If a player is found to be taking a deposit bonus and not reducing their balance to $5 or less before taking a free chip all winnings will be null and void.

Mixing deposit bonuses is not allowed. If a player is found to be taking one deposit bonus and not reducing their balance to $5 or less before taking another deposit bonus, all winnings will be null and void."

Were you informed by the casino’s support to make the first deposit, or only by the message you received in the withdrawal section? Just to make sure – are you completely sure you fulfilled the wagering requirements before making the deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Steinsvik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Ok Thanks. I understand

Steinsvik, I am not sure how should I understand this. We still can help you and investigate further, so if you are interested, please check out and answer questions in my first response (and you can provide any other important details about what happened, if you missed something in your initial message).

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.