Funclub Casino - Player's struggling to withdraw her winnings.

Every time i go to withdraw it says we will contact you in 24 hours and they never do i sent in all my information they needed and then i wait the five days and they send a email saying withdraw was successfully canceled only i didnt cancel it and when i go to chat with someone about it it says they are having technical issues and they will contact me within the hour and they of course never do.

Dear amandamad53,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have submitted documents to verify your identity? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear amandamad53,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.