HomeComplaintsFunclub Casino - Player’s deposit has never been credited to her casino account.

Funclub Casino - Player’s deposit has never been credited to her casino account.

Amount: $30

Funclub Casino
Safety Index:Below average
Submitted: 09 Oct 2020 | Case closed : 25 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

I deposited $30 last night through bitcoin secure. It stated it would take 5-20 minutes. It has been well over 12 hours. I have sent emails plus left messages on the website itself. No answers. Just want my money back.

Public
Public
4 years ago

Dear Stacey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Stacey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news