The player found out that he is not eligible to claim a free chip bonus because he is from Romania. The live chat confirmed that players from this country cannot play with this free chip. We rejected this complaint because he was offered another bonus available in his country.
Funclub Casino - Player is complaining about a bonus.
Amount: $411
Funclub Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
As per casino terms and conditions your country is not eligible to withdraw welcome free chips.
The free chip on signup is not eligible for Romania. You play to enhance your experience.
So yeah. The bonus does not work which is odd, i don't find anywhere in the conditions that statement. But the live chat confirmed it.
Thanks,
Public
Public
4 years ago
Dear Paul,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with the welcome free chip bonus. I checked the casino’s T&Cs too and didn’t find Romania in restricted countries. Even though I understand your point of view, the casino can decide whether they grant you the bonus or not.
Also, in the screenshot you attached to your complaint, the live chat representant mentions that there is no problem with giving you some other bonus. We are sorry but we don't consider to be unfair if you can claim other bonus, so we are rejecting your complaint.
Best regards,
Kristina
