Funclub Casino - Player has been accused of opening multiple accounts.

i submitted two withdrawal request gave the correct info instead of checking my bonus he check my accounts i have a public computer for one two the addresses on the account don't match three i cleared the bonus fair and square and four i dont think this is a way to treat anyone had i been able to withdraw i would have seen a future with this casino since i haven't really found my online home yet but i guess the search will continue since they are afraid of losing a little bit of money which honestly would have been a positive review and promotion on my part.

Dear michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that due to using a public computer you have been accused of registering multiple accounts, is that correct?

Could you please advise if your winnings were accumulated with or without an active bonus? Was your account successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.