Funbet Casino - Player's withdrawal is delayed and account access is restricted.

Made 2 withdrawals, each with value of £90, with a total of £180.

Site guidance states withdrawals will take 1 - 3 business days to be processed. I have had several chats via the online chat who say the same scripted lines, that withdrawals are processed within 72 hours. I have explained multiple times I have waited 5 business days and still pending. I have asked several times what is the timescale that they will be completed and all they say is there is a delay in the finance department. They won't answer my question of timescales. I have chased again and now I am not receiving any response and they have stopped me being able to access the website.

Hello Chunkmunk1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Funbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Chunkmunk1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.