Hello serenajd,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Have your withdrawal limit changed since you are registered in the casino? When was the last time you spoke to the casino and what was it about?
Please note that the withdrawal limit is completely normal and many casinos have even lower one so there isn't really anything that can be done with it.
Looking forward to your answer.
Regards,
Nick
Hello serenajd,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Have your withdrawal limit changed since you are registered in the casino? When was the last time you spoke to the casino and what was it about?
Please note that the withdrawal limit is completely normal and many casinos have even lower one so there isn't really anything that can be done with it.
Looking forward to your answer.
Regards,
Nick
Edited by a Casino Guru admin