Frumzi Casino - Player's withdrawal is delayed.

I've been trying to make a withdrawal for about 6 days now, but support always sends an automated message saying that the withdrawal is in the processing queue and that the finance department will complete it soon.

Based on the history of Frumzi Casino, I can see that this is a recurring issue.

It's regrettable.

Dear prosperidade7x7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

In the rules of the Frumzi casino, it says that the withdrawal processing time is 1 to 3 working days, now they come up with this 14 days, the Frumzi casino, can not change the rules according to their convenience, if there it is written that it is 3 days, because it has to be done as agreed.

I DEMAND PAYMENT OF MY WITHDRAWAL IMMEDIATELY.

Thank you for your reply, prosperidade7x7. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear prosperidade7x7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.