Fruits4Real Casino - Player’s account has been blocked.

Hello dear Guru

i open account in this casino normaly ,after made a small deposit of 10 euros the account was locked with no explanation ,so they steal my deposit and now they close the chat for me,only tell that information will pass to other departement

so i need your help to account be reopened or to my deposit be refund

regards

Jorge M******

Dear JMORE66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you completed the account verification successfully?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello dear Petronela

My account was closed 1 second after the deposit,i even have chance to return from the POP up window used for deposit to the casino,and when return the account was in logout ,and after try login to play ,verify the information of account blocked

i not have made my account verification ,because the account was open some minutes before and no verification was requested to made deposits(as you no well ,verification are requested for withdraws)

but i have to tell you, that i verify my phone number after open the account and as was requested

regards

Jorge M******

Hello,dear Guru

i just like to inform ,casino refund my deposit,but not give any explanation for the reason of the account be closed 1 second after i deposit

any way the case can be closed as solved

thanks for try to help

best regards

Jorge M******

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JMORE66, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru