The player from the United Kingdom had had their account at Freshbet locked after verification, which had prevented them from withdrawing their £1447 winnings. The casino had proposed to return the original £30 deposit, but this amount was below the minimum withdrawal limit. The Complaints Team had attempted to gather more information from the player to investigate further. However, due to the player's lack of response, we had been unable to proceed with the investigation. The complaint had therefore been rejected.
Freshbet Casino - Player's winnings confiscated, account locked.
Amount: £1,447
Freshbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Freshbet has locked my account after verification. I had £1447 in winnings which I wanted to withdraw. They haven’t given me a reason. They just said that I can withdraw my original deposit amount of £30. However, this would not be possible as the minimum withdrawal is £50.
Public
Public
1 month ago
Hello W1034715,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you claim any bonus in the casino? When was the last time you spoke to the casino and what was it about? Can't they manually refund the deposit?
Looking forward to your answer.
Regards,
Nick
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