The player from the United Kingdom had had their account at Freshbet locked after verification, which had prevented them from withdrawing their £1447 winnings. The casino had proposed to return the original £30 deposit, but this amount was below the minimum withdrawal limit. The Complaints Team had attempted to gather more information from the player to investigate further. However, due to the player's lack of response, we had been unable to proceed with the investigation. The complaint had therefore been rejected.
Freshbet Casino - Player's winnings confiscated, account locked.
Amount: £1,447
Freshbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Freshbet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Freshbet has locked my account after verification. I had £1447 in winnings which I wanted to withdraw. They haven’t given me a reason. They just said that I can withdraw my original deposit amount of £30. However, this would not be possible as the minimum withdrawal is £50.
Public
Public
8 months ago
Hello W1034715,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you claim any bonus in the casino? When was the last time you spoke to the casino and what was it about? Can't they manually refund the deposit?
Looking forward to your answer.
Regards,
Nick
